Frequently Asked Questions
Ordering & Shipping
Q: How quickly will my order ship?
A: Most in-stock orders ship the same business day if placed before 3 p.m. EST. Custom-printed items may take additional production time depending on the product and artwork approval.
Q: Do you offer rush shipping?
A: Yes! Expedited shipping options (Next Day, 2-Day, or 3-Day) are available at checkout. You can also contact our Customer Service Team to confirm delivery timelines before placing your order.
Q: Can I track my order once it ships?
A: Absolutely. Once your order leaves our warehouse, you’ll receive a tracking number by email so you can monitor delivery in real time or use the Track Order option at the top of our website.
Q: Do I need to be present at my home or business when a delivery is made?
A: It depends on how your order ships.
· UPS Small Package: UPS will make up to three delivery attempts and may leave the package if it’s safe to do so. After three failed attempts, the shipment will be returned to us.
· LTL Freight (tractor trailer): Someone must be present to sign for and unload the shipment. Freight deliveries are made to the back of the truck, so you’ll need a loading dock or forklift. If you don’t have one, we can arrange a liftgate delivery—just let us know when placing your order.
Q: Can I pick up an order to avoid shipping costs?
A: Yes. The Traffic Safety Store offers pick-up at our West Chester, PA location. Please call 800-429-9030 at least two hours before arrival so we can have your order ready when you arrive.
Q: When will my order deliver?
A: The Traffic Safety Store ships all orders as quickly as possible. Once your order ships, we’ll email a tracking number to the address provided. You can also track your order anytime using the Track Order link at the top right of our website—just enter your order number, shipping ZIP code, or email address.
Custom Products
Q: Can I customize traffic cones, safety vests, or helmets with my logo?
A: Yes! We specialize in full-color custom customization on traffic cones, safety vests, hard hats, delineators, and more. Upload your artwork at checkout or contact our team for help with setup.
Q: What kind of decals are used for custom graphics?
A: We use industrial-grade vinyl graphics, not simple stickers. These decals are designed to bond to traffic cones, helmets, and other surfaces for durable, long-lasting color even in outdoor conditions.
Q: Can I see a proof before my custom order is printed?
A: Yes, we’ll email you a digital proof for approval before production begins to ensure your design looks exactly the way you want.
Q: Is there a minimum order quantity for custom products?
A: No minimums —order one or hundreds! Quantity discounts apply automatically at checkout.
Products & Availability
Q: Are your traffic cones and safety products MUTCD compliant?
A: Yes. All our traffic control devices meet or exceed Federal MUTCD standards where applicable, ensuring compliance for use on public roads and job sites. Look for the MUTCD compliance note on each product page for details.
Q: Do you offer bulk discounts?
A: Yes! Volume pricing is available on many items. Simply add the desired quantity to your cart to see automatic bulk discounts, or contact our Sales Team for large orders.
Q: What’s the difference between a traffic cone and a delineator tube?
A: Traffic cones are ideal for quick setup and short-term use, while delineator tubes feature a weighted base and narrow profile for longer-term lane separation or crowd control applications.
Q: Can I install speed bumps or humps on a public road?
A: Installation on public roads requires approval from your city or township. Contact your local Public Works or Traffic Department to start the process or learn about your area’s requirements.
Tax Exemption
Q: How do I add my Tax Exemption form?
A: When ordering on our website, we have a “Sales Tax Exempt?” option on the checkout page. Click this option, provide the exemption reason(s), and tax ID number. Once complete, the exemption will be applied to your order.
Note: Adding “Tax Exempt” to the order comments field will alert us to be aware of the tax exemption
If you are placing an order over the phone, please email your tax exemption form to Sales@Trafficsafetystore.com.
Returns & Warranty
Q: What is your return policy?
A: We accept returns of unused, non-custom items within 30 days of delivery. Please contact our support team for an RMA (Return Merchandise Authorization) before returning any items.
Note: Jersey Barriers are not returnable.
Q: Are custom-printed products returnable?
A: Because custom products are made specifically for you, they are not returnable unless defective. We always provide proofs to ensure accuracy before printing.
Company & Support
Q: Where is the Traffic Safety Store located?
A: Our main warehouse and headquarters are in West Chester, Pennsylvania, with multiple distribution centers nationwide to ensure fast delivery across the U.S.
Q: How can I contact customer service?
A: You can reach us by phone, live chat, or email Monday–Friday during normal business hours. Visit our Contact Us page or call 800-429-9030 for assistance.
Q: Do you sell to government agencies or contractors?
A: Yes! We proudly serve municipalities, schools, contractors, and safety professionals nationwide. We accept purchase orders from approved government and corporate accounts.