{"id":10685,"date":"2025-08-11T14:37:03","date_gmt":"2025-08-11T18:37:03","guid":{"rendered":"https:\/\/www.trafficsafetystore.com\/blog\/?p=10685"},"modified":"2025-08-17T14:42:53","modified_gmt":"2025-08-17T18:42:53","slug":"car-accident-with-self-driving-vehicle-what-to-do-now","status":"publish","type":"post","link":"https:\/\/www.trafficsafetystore.com\/blog\/car-accident-with-self-driving-vehicle-what-to-do-now\/","title":{"rendered":"Car accident with Self Driving Vehicle?   What to do now"},"content":{"rendered":"&nbsp;\r\n\r\n<style>\r\n    body{font-family:system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;color:#111;line-height:1.6;margin:0}<br clear='none'\/>    .wrap{max-width:980px;margin:0 auto;padding:24px}<br clear='none'\/>    h1,h2,h3{line-height:1.25;margin:1.1em 0 .5em}<br clear='none'\/>    h1{font-size:2rem} h2{font-size:1.5rem} h3{font-size:1.15rem}<br clear='none'\/>    .note{background:#fff8e6;border:1px solid #ffe4a3;padding:12px;border-radius:10px}<br clear='none'\/>    .grid{display:grid;gap:12px}<br clear='none'\/>    .grid-3{grid-template-columns:repeat(auto-fit,minmax(220px,1fr))}<br clear='none'\/>    .card{border:1px solid #e7e9ee;border-radius:10px;background:#fff;padding:14px}<br clear='none'\/>    ul.check>li{margin:.4rem 0}<br clear='none'\/>    a{color:#0b63ce;text-decoration:underline}<br clear='none'\/>    .sources li{margin:.4rem 0}<br clear='none'\/>    .checklist {background: #f9f9f9; padding: 16px; border-radius: 10px;}<br clear='none'\/>  <\/style>\r\n\r\n<script type=\"application\/ld+json\">\r\n  {\r\n    \"@context\":\"https:\/\/schema.org\",\r\n    \"@type\":\"Article\",\r\n    \"headline\":\"What To Do After a Crash With a Self-Driving Robo-Taxi in 2025\",\r\n    \"description\":\"Updated 2025 step-by-step guide for drivers, riders, and pedestrians after a crash with a self-driving robo-taxi from Waymo, Cruise, Zoox, or others: who to call, what to document, and key forms and authorities.\",\r\n    \"author\":{\"@type\":\"Organization\",\"name\":\"Traffic Safety Store\"},\r\n    \"publisher\":{\"@type\":\"Organization\",\"name\":\"Traffic Safety Store\"},\r\n    \"mainEntityOfPage\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.trafficsafetystore.com\/blog\/robo-taxi-accident-what-to-do\"},\r\n    \"datePublished\":\"2025-08-17\",\r\n    \"dateModified\":\"2025-08-17\"\r\n  }\r\n  <\/script>\r\n\r\n<article class=\"wrap\"><header>\r\n<h1>What To Do After a Crash With a Self-Driving Robo-Taxi in 2025<\/h1>\r\n<p class=\"note\"><strong>Disclaimer:<\/strong> This guide is for informational purposes only and is not legal advice. Always comply with local laws, follow instructions from first responders, and consult your insurer or a legal professional. Information is current as of August 2025.<\/p>\r\n\r\n<\/header><section>\r\n<h2>First: Treat It Like Any Other Crash<\/h2>\r\nAutonomous vehicle (AV) accidents, including those involving robo-taxis from companies like Waymo, Cruise, and Zoox, require the same immediate actions as traditional car crashes. Prioritize safety and documentation.\r\n<ul class=\"check\">\r\n \t<li><strong>Check for injuries and call 911.<\/strong> Inform the dispatcher that a <em>driverless vehicle<\/em> is involved, as this may affect response protocols.<\/li>\r\n \t<li><strong>Make the scene safe:<\/strong> Activate hazard lights, deploy traffic cones or warning triangles if available, and move vehicles only if it&#8217;s safe to do so. Never attempt to manually drive or move the robo-taxi yourself.<\/li>\r\n \t<li><strong>Document everything:<\/strong> Take photos and videos of vehicle damage, positions, road signage, debris, weather conditions, and any displays or indicators on the AV (e.g., dome lights signaling awareness).<\/li>\r\n<\/ul>\r\n<\/section><section>\r\n<h2>Who to Call (Besides 911)<\/h2>\r\nContact the robo-taxi operator&#8217;s 24\/7 support line, typically listed on the vehicle, in the app, or on their website. Here&#8217;s operator-specific guidance:\r\n<h3>Waymo<\/h3>\r\nWaymo provides a dedicated first responders line and collision instructions. The vehicle may continue to a safe stopping point post-collision. Contact support via the app or email insurance@waymo.com for claims. See their <a href=\"https:\/\/support.google.com\/waymo\/answer\/15510171?hl=en\" target=\"_blank\" rel=\"nofollow noopener\">collision help page<\/a> and <a href=\"https:\/\/waymo.com\/firstresponders\/\" target=\"_blank\" rel=\"nofollow noopener\">first responders page<\/a>.\r\n<h3>Cruise<\/h3>\r\nFor GM&#8217;s Cruise vehicles, report incidents through their support channels. In case of accidents, follow general AV protocols and contact Cruise support for insurance details. Note: Cruise faced scrutiny in 2024 for reporting issues, but operations continue with enhanced safety measures.\r\n<h3>Zoox<\/h3>\r\nAmazon&#8217;s Zoox robotaxis operate in select areas. Report crashes via their support line and document thoroughly, as Zoox emphasizes crash testing and safety data collection.\r\n<div class=\"grid grid-3\">\r\n<div class=\"card\"><strong>If you\u2019re the other driver:<\/strong> Call the operator to get insurance details and a claim number.<\/div>\r\n<div class=\"card\"><strong>If you\u2019re a robo-taxi rider:<\/strong> Use the in-car screen or app to reach support and follow on-screen directions.<\/div>\r\n<div class=\"card\"><strong>If you\u2019re a pedestrian or cyclist:<\/strong> Prioritize medical care, then provide the vehicle&#8217;s plate and company name to police before calling the operator.<\/div>\r\n<\/div>\r\n<\/section><section>\r\n<h2>Exchanging Information with a Driverless Vehicle<\/h2>\r\nRobo-taxis carry physical registration and insurance documents. For Waymo, these are often stored near the front sun visors. Consult the operator&#8217;s support for safe access. Refer to Waymo&#8217;s <a href=\"https:\/\/waymo.com\/firstresponders\/ca-leip\" target=\"_blank\" rel=\"nofollow noopener\">California Law Enforcement Interaction Protocol<\/a> or their Emergency Response Guide for details.\r\n\r\n<\/section><section>\r\n<h2>Don\u2019t Try to Operate the Robo-Taxi<\/h2>\r\nAVs may lock manual controls in autonomous mode. If towing or repositioning is needed, the operator can remotely enable special modes. Coordinate via their support line to avoid risks.\r\n\r\n<\/section><section>\r\n<h2>Reporting Requirements You Should Know (Updated for 2025)<\/h2>\r\n<ul class=\"check\">\r\n \t<li><strong>Police report:<\/strong> File as required by local law enforcement.<\/li>\r\n \t<li><strong>California SR-1:<\/strong> If injuries occur or damage exceeds $1,000, submit a DMV crash report (SR-1) within 10 days\u2014independent of police reports (<a href=\"https:\/\/www.dmv.ca.gov\/portal\/dmv-virtual-office\/accident-reporting\/\" target=\"_blank\" rel=\"nofollow noopener\">CA DMV SR-1<\/a>).<\/li>\r\n \t<li><strong>California AV collision forms:<\/strong> Operators must report collisions involving property damage, injury, or death to the DMV within 10 days. This is the company&#8217;s responsibility, not yours (<a href=\"https:\/\/www.dmv.ca.gov\/portal\/vehicle-industry-services\/autonomous-vehicles\/autonomous-vehicle-collision-reports\/\" target=\"_blank\" rel=\"nofollow noopener\">DMV AV collisions<\/a>).<\/li>\r\n \t<li><strong>Federal crash reporting by AV companies:<\/strong> Under NHTSA\u2019s Standing General Order (third amendment effective June 16, 2025), operators report ADS-involved crashes within 5 days for severe incidents (fatalities, injuries) or monthly for others. This focuses on safety data collection (<a href=\"https:\/\/www.nhtsa.gov\/laws-regulations\/standing-general-order-crash-reporting\" target=\"_blank\" rel=\"nofollow noopener\">NHTSA SGO overview<\/a>; <a href=\"https:\/\/www.nhtsa.gov\/sites\/nhtsa.gov\/files\/2025-04\/third-amended-SGO-2021-01_2025.pdf\" target=\"_blank\" rel=\"nofollow noopener\">2025 amended order (PDF)<\/a>).<\/li>\r\n<\/ul>\r\n<\/section><section>\r\n<h2>Why Complete and Accurate Reporting Matters<\/h2>\r\nRegulators enforce strict rules. In 2024, NHTSA fined Cruise for incomplete reporting on a pedestrian incident, leading to corrective actions (<a href=\"https:\/\/www.nhtsa.gov\/press-releases\/consent-order-cruise-crash-reporting\" target=\"_blank\" rel=\"nofollow noopener\">NHTSA press release<\/a>; <a href=\"https:\/\/www.reuters.com\/business\/autos-transportation\/gm-self-driving-unit-cruise-pay-15-million-fine-over-crash-disclosure-2024-09-30\/\" target=\"_blank\" rel=\"nofollow noopener\">Reuters coverage<\/a>). The 2025 SGO amendments streamline reporting to enhance focus on critical safety issues.\r\n\r\n<\/section><section>\r\n<h2>What to Collect at the Scene (Checklist)<\/h2>\r\n<div class=\"checklist\">\r\n<ul class=\"check\">\r\n \t<li>Date, time, location, weather, lighting, and road\/lane configuration.<\/li>\r\n \t<li>AV company name, license plate, vehicle ID, and any tech components (cameras, sensors).<\/li>\r\n \t<li>Photos\/videos of damage, debris, skid marks, signs, signals, and AV indicators (e.g., dome lights).<\/li>\r\n \t<li>Witness names and contacts; operator support agent name\/ID and claim number.<\/li>\r\n \t<li>Medical records if treated; police report number; (in CA) note the SR-1 10-day deadline.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<\/section><section>\r\n<h2>After the Scene: Next Steps<\/h2>\r\n<ul class=\"check\">\r\n \t<li>Notify your insurer and provide the operator&#8217;s insurance\/claim details.<\/li>\r\n \t<li>Preserve all photos, videos, receipts, and communications.<\/li>\r\n \t<li>Seek medical attention even for minor injuries, as they may worsen.<\/li>\r\n \t<li>Consider consulting a personal injury attorney if injuries are involved or liability is complex, as AV accidents may implicate manufacturers, software, or operators.<\/li>\r\n<\/ul>\r\n<\/section><section>\r\n<h2>Helpful Gear for Safer Post-Crash Scenes<\/h2>\r\nEnhance visibility to prevent secondary accidents. Stock your vehicle with essentials from Traffic Safety Store: <a href=\"https:\/\/www.trafficsafetystore.com\/traffic-cones\">traffic cones<\/a> for marking hazards, <a href=\"https:\/\/www.trafficsafetystore.com\/traffic-signs\/roll-up-construction\">roll-up signs<\/a> for warnings, <a href=\"https:\/\/www.trafficsafetystore.com\/safety-vests\">high-visibility safety vests<\/a> for personal protection, <a href=\"https:\/\/www.trafficsafetystore.com\/traffic-drums\">traffic drums<\/a> for larger barriers, and <a href=\"https:\/\/www.trafficsafetystore.com\/water-filled-barriers\">water-filled barriers<\/a> for work zones or extended scenes.\r\n\r\n<\/section><section>\r\n<h2>Sources &amp; Official Guidance (Updated 2025)<\/h2>\r\n<ul class=\"sources\">\r\n \t<li style=\"list-style-type: none;\">\r\n<ul class=\"sources\">\r\n \t<li><a href=\"https:\/\/support.google.com\/waymo\/answer\/15510171?hl=en\" target=\"_blank\" rel=\"nofollow noopener\">Waymo: What to do after a collision<\/a><\/li>\r\n \t<li><a href=\"https:\/\/waymo.com\/firstresponders\/\" target=\"_blank\" rel=\"nofollow noopener\">Waymo First Responders page (contact line)<\/a><\/li>\r\n \t<li><a href=\"https:\/\/waymo.com\/firstresponders\/ca-leip\" target=\"_blank\" rel=\"nofollow noopener\">Waymo California Law Enforcement Interaction Protocol<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.dmv.ca.gov\/portal\/dmv-virtual-office\/accident-reporting\/\" target=\"_blank\" rel=\"nofollow noopener\">California DMV: SR-1 Accident Reporting<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.dmv.ca.gov\/portal\/vehicle-industry-services\/autonomous-vehicles\/autonomous-vehicle-collision-reports\/\" target=\"_blank\" rel=\"nofollow noopener\">California DMV: Autonomous-Vehicle Collision Reports<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.nhtsa.gov\/laws-regulations\/standing-general-order-crash-reporting\" target=\"_blank\" rel=\"nofollow noopener\">NHTSA: Standing General Order on ADS Crash Reporting<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.nhtsa.gov\/sites\/nhtsa.gov\/files\/2025-04\/third-amended-SGO-2021-01_2025.pdf\" target=\"_blank\" rel=\"nofollow noopener\">NHTSA: 2025 Amended SGO (PDF)<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.nhtsa.gov\/press-releases\/consent-order-cruise-crash-reporting\" target=\"_blank\" rel=\"nofollow noopener\">NHTSA press release: Cruise penalty<\/a> \u00a0|\u00a0 <a href=\"https:\/\/www.reuters.com\/business\/autos-transportation\/gm-self-driving-unit-cruise-pay-15-million-fine-over-crash-disclosure-2024-09-30\/\" target=\"_blank\" rel=\"nofollow noopener\">Reuters coverage<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.thezebra.com\/resources\/driving\/self-driving-car-crashes\/\" target=\"_blank\" rel=\"nofollow noopener\">The Zebra: What to Do If You&#8217;re Hit by a Self-Driving Car (2025)<\/a><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/section><footer>\r\n<p class=\"note\">Traffic Safety Store provides this content for general information only. Verify requirements with your local authorities, DMV, and insurer before taking action.<\/p>\r\n\r\n<\/footer><\/article>&nbsp;","protected":false},"excerpt":{"rendered":"<p>&nbsp; What To Do After a Crash With a Self-Driving Robo-Taxi in 2025 Disclaimer: This guide is for informational purposes only and is not legal advice. Always comply with local laws, follow instructions from first responders, and consult your insurer or a legal professional. Information is current as of August 2025. First: Treat It Like Any Other Crash Autonomous vehicle &hellip; <a href=\"https:\/\/www.trafficsafetystore.com\/blog\/car-accident-with-self-driving-vehicle-what-to-do-now\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Car accident with Self Driving Vehicle?   What to do now&#8221;<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":10689,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[184,141],"tags":[710],"class_list":["post-10685","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-resource-guide","category-self-driving-cars","tag-self-driving-car-accident"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v25.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Car accident with Self Driving Vehicle?  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